Outsourcing eLearning Development? 3 Aspects To Focus On
Teachey leads the training and development effort for Coke One North American and heads a team of seven instructional designers who each have an area of focus. A full-time position can be added in the future if necessary. Justin Lombardo, chief learning officer of Baptist Health in Jacksonville, Florida, agrees that core competencies should never be outsourced.
By outsourcing something connected to core business processes, you risk losing connectivity to your people, leadership and culture. The more generic the better, Lombardo advised. In health care you could outsource strategies for infection control for nurses, which is fairly straighforward. But something more specific to the organization — like nursing policies around patient experience or how to create the best patient experience — should remain in house.
Tim Bray, vice president and global head of human resources operations, training and Asia Pacific at Quintiles, sees great value in outsourcing parts of the learning function. He asks himself two questions when making this decision: Am I getting the innovation I need from the existing training organization?
3 Reasons to Outsource Your Training Program
And, can I scale the existing training organization to constantly changing needs in the business? And keeping up with new technology is increasingly important. The survey found more business leaders are embracing advanced learning tools, such as massive open online courses, or MOOCS.
And tools like this are one of many that can be outsourced to an outside vendor. In picking the right vendor, Lombardo prefers to hire smaller organizations — boutiques or individuals — that are more cost-effective and provide better connectivity with the people working for him.
Too-generalized vendors sometimes lack the depth to be efficient in specific areas. A trusting partnership is especially important so that both parties care about the outcome, said Teachey.
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When he hires a contractor, he said he interviews them as if hiring them as part of his team. Do your in-house developers have the expertise to deliver the end product you need? How can outsourcing be less expensive than the staff you already have in place? With an outsourcing model, once the project is over, the talent is no longer an expense.
When you need to start a mission-critical project quickly, outsourcing can be the answer. Many training providers can produce training content quickly in any format and provide you with the right number of resources with the right skill sets to get it off the ground. Need proprietary training on a system, product or process? Stay up to date on the latest articles, webinars and resources for learning and development.
You Have a Large-scale Rollout. Outsourcing training will be a key factor in ensuring that your technology implementations will go well.
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You Want Interactive E-Learning. You Have Budget Constraints. Outsourcing the services you need, only when you need them, can make all the difference. You Have Time Constraints. This topic is proudly sponsored by. Most companies are comprised of multiple different business units or departments, each with its own unique training and development needs.
Your marketing team may need to develop skills in marketing analytics, SEO or a new marketing automation software. Your IT staff may need to brush up on the latest security threats and best practices in cybersecurity. Your sales team could benefit from learning about consultative selling approaches. Your customer service department may need a course in conflict resolution. All too often, internal technology experts are asked to conduct training.
Bringing in the talent who not only understand the technology but are also experts at teaching it will make a world of difference in both learner engagement and learning outcomes.
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Others will use it only for analytics and reporting. You will need to customize the training program to meet the specific needs of the users. You may have hundreds or maybe even thousands of employees to train, and they may be located all over the map.
6 Factors to Consider When Outsourcing Your Online Training
Outsourcing training will be a key factor in ensuring that your technology implementations and product or process rollouts will be met with a minimum number of snags and time delays. The level of interactivity and animation you want in your e-learning will dictate the level of expertise you will need from the e-learning developer. Do your in-house developers have the expertise to deliver the end product you need? How can outsourcing be less expensive than the staff you already have in place?